February 27, 2007 
By Anita LaFond, News Editor, Manufacturing.net

Getting It Done, South Of The Border

So, your company is doing well and your customers are asking you to open branch offices closer to where they do business – a foreign country to be exact. While the logistics of opening an office outside of the U.S. is a big task, concern about finding good employees can be an even bigger concern.

This is the position that Advanced Technology Services Inc. found itself in when it decided to open an operation in Mexico. ATS,
Headquartered in Peoria, Ill., provides managed services for equipment maintenance, and by sourcing plant maintenance to ATS, manufacturers can increase the productivity of their facilities by concentrating on their core business.

In January 2007, ATS opened its first international office in Monterrey, Mexico, close to where its customers had factories. The experience of setting up its first foreign office was generally positive, but the company was especially pleased with the caliber of workers found among the Mexican nationals.

"We needed to hire about 90 people to staff our offices in Mexico," said Jeffery Owens, president of ATS, "and we were delighted with the educational and skill level of the Mexicans who applied for jobs. They had four-year engineering degrees, or were graduates of a technical school or had good practical experience."

Because most of ATS' employees work on-site at other companies, traits such as a positive attitude, good personal appearance and customer-service abilities – what Owens calls good "people" skills – are as important as an employee's technical skill and knowledge.

Owens is also quick to point out that he finds plenty of good workers in the U.S., even though he admits American manufacturers are facing challenges in hiring skilled labor.

"We really don't have a problem finding good workers here in the U.S.," noted Owens. "But that is because at ATS we take a very proactive approach when hiring employees and that is probably something that a lot of businesses don't do."

ATS tries to balance technical skills with "soft skills," such as customer service, to develop a well-rounded employee - an employee that will be happy with his job and will want to stay with the company.

"It takes more effort to find, train and keep good employees," Owens said. "But in the long run the effort is worth it, whether you are hiring here in the U.S. or in a foreign country."