Onsite Help Desk Services
Working within your facility, ATS combines its experience, capabilities, consistency and commitment to service excellence to increase your end users' productivity. We identify your needs and values, and then strive to meet or exceed your expectations consistently. ATS' industry expertise and our relationship with organizations such as Microsoft, Help Desk Institute, Gartner Group, AFSM and A+ Computing Technology Industry Association enable us to stay abreast of changes within the IT environment and deliver the expertise you need when you need it.
Centralized Help Desk Services
From within a state-of-the-art customer service center, ATS handles your help desk inquiries as though we are right in your department. ATS' centralized Help Desk offers the optimum flexibility necessary to provide both reactive task-oriented and proactive process-oriented services. Our service automation tools and technologies enable us to effectively track and resolve calls, track parts, determine staffing levels, plan our resources and measure productivity. These tools also allow us to manage workflows, responsibilities and service levels, escalate issues, implement change, survey customers and report our performance.
