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PROBLEM:
An industry leader in consumer data collection at the point of sale was experiencing unnecessary downtime due to unreliable server maintenance. To handle its data collection requirements, this company houses 100 HP servers that provide 150 terra bites of disc storage. With well over 148 billion records of customer transactions, the company is able to give retailers up-to-date information on sales, share, distribution, pricing and promotions across a wide variety of retail channels. And with demanding customers in the fast-paced food and consumer package category, the need to have up-to-date data delivery is critical.

These complex data requirements drove this company to look for a better way to handle its server maintenance.

THE ATS SOLUTION:
In a word "reliability" was what lead them to seek out Advanced Technology Services (ATS). According to the Director of Data Center Operations, "the highest driver to move to ATS was finding someone reliable to maintain our HP/Compaq servers. We were contracting with the OEM. The service was less than desirable. We couldn't get their people on site when we wanted--especially if we needed people to come in on short notice. And it was expensive--especially during nights, or on weekends."

"We don't get that with ATS. They are part of our team. They give us service when we need it. And we've been very happy. As a matter of fact, when we have other problems in remote areas, ATS is the first one we call."

"All of our Wintel, HP/Compaq in the entire data center are covered by ATS. They do it all. They are totally proactive. We get reports every month that show us what we are trending. They keep our inventory straight. We consider them part of the team."

"It's my true feeling that if it's a customer problem, ATS makes it their problem."

THE BOTTOM LINE:
"With ATS, we were able to save a significant amount of money as well as deliver a much stronger service level. We get an immediate response from ATS 24/7. And we are able to keep parts on site. That's a tremendous value in itself."

"ATS was able to customize a program around our needs and reduce downtime. They earned the respect of the whole team. ATS is always hands-on. No amateur mechanics. They helped us go from reactive maintenance to proactive. And our availability numbers back up that fact. With ATS, we operate at 99.7% availability."

"If you look at what we've gained by partnering with ATS over the past 3 years, it adds up to $3.6 million in real-dollar savings."